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LJLA receives ‘Very Good’ top CAA rating for passenger accessibility

The latest report from the UK Civil Aviation Authority (CAA) on Airport services for disabled and less mobile passengers, has scored Liverpool John Lennon Airport (LJLA) with the top ‘Very Good’ rating for the last 12 months.

The aviation regulator’s Airport Accessibility Report, which assesses 26 of the largest UK airports, details each airport’s efforts in providing disabled and less mobile passengers with the standard of service to which they are entitled. LJLA has been rated as offering the highest ‘Very Good’ service in each of the four quarterly reporting periods between April 2022 to March 2023.

Having topped the latest 2022 Which? UK Airport survey in recognition of its high levels of customer satisfaction, it is not just able bodied passengers that the Airport has been working hard to give the best possible passenger experience to; it has also been focussing on the needs of those passengers often deterred from travelling by air due to a range of disabilities helping to make air travel accessible to all.

This latest accolade reflects the work that has been carried out by the Airport in partnership with a host of disability organisations who provide advice and support, including many that specialise in hidden disabilities. The Airport also works closely with its passenger assistance provider ABM who help to make the journey through the Airport for passengers requiring assistance, as pleasant and relaxed as possible whatever their needs.

Aswell as working closely with a number disability organisations including Autism Adventures, Thred Dementia Support, The Brain Charity, Stomawise, Thomas Pocklington Trust and the Spinal Injuries Association, the Airport even takes the time to invite families and individuals with a disability to the airport to take them through the passenger journey and experience passing through the airport to help build their confidence and hopefully go on to book that much needed holiday or visit, to see friends and relatives.

Paul Staples, Operations Director for LJLA commented, “We are delighted to receive this latest rating which is testament to the great work that colleagues and our passenger assistance provider ABM have been doing to make flying from Liverpool accessible for all.

To have consistently been rated as offering the highest level of service for passengers who need assistance throughout the past 12 months is something we are all very proud of and reflects our faster, easier, friendlier approach to the customer experience for all our passengers, whether able bodied or if they require assistance due to a disability or other need.”